ARTICLE 1 - RIGHT OF WITHDRAWAL
1.1 You who have the quality of end consumer is entitled to withdraw from the contract concluded with Ilcar, without paying any different costs in comparison to the ones indicated at this point and doesn’t have any obligation of specifying the reason for, within 14 (fourteen) calendar days (hereinafter, the Withdrawal Period). The Withdrawal Period expires after 60 (sixty) days:
a) in case of an order of one Product, starting from the day when you or a third person, different from the carrier and elected by you, acquires the physical possession of the Product; or
b) in case of an order of more than one Product/Multiple Order with separated deliveries, from the day when you or a third person, different from the carrier and elected by you, acquires the physical possession of the last Product; or
c) in case of an order related to the delivery of a Product composed by different batches or by multiple pieces, from the day when you or a third person, different from the carrier and elected by you, acquires the physical possession of the last batch or the last piece.
In the event of the purchase of a customized or made-to-measure Product, you will not be entitled to the withdrawal provided for by Italian Consumer Code and governed by this article of the General Conditions. The Product is considered customized or made to measure if it has specific characteristics, expressly requested by you when you make the order, which cannot be eliminated, for technical reasons and / or for the costs that their removal would involve.
1.2. To exercise the Right of Withdrawal, you must inform Ilcar about his decision to withdraw, before the expiration of the Withdrawal Period.
1.3 For the return of the Product, you, after having exercised the right of withdrawal in the manner indicated in this article, will be contacted by Ilcar which will provide instructions for returning the Product, indicating the courier and agreeing on the delivery date. The direct costs of returning the Product are borne by you. The return of the Product to Ilcar takes place under your responsibility; the Product is considered returned when it is delivered to Ilcar. You can ask Ilcar to collect the Product for return at your own expense.
1.4 If you withdraw from the contract, Ilcar will refund the Total Amount Due paid by you for the Product, including delivery costs, if applicable, no later than 14 (fourteen) calendar days from the day on which Ilcar was informed of your decision to withdraw from the contract and after checking the requirement of the Product returned to Ilcar as governed by the following article 1, paragraph 5, of the General Conditions. The refund will be made using the same payment method used by you for the initial transaction; in any case, you will not have to incur any costs as a result of this reimbursement. If you have received the discount application for the purchase of the Product for which you have exercised the right of withdrawal, the refund will be made only with reference to the amount of money actually spent by you, and not with regard to the value of the discount code. In the event of the purchase of a customized or made-to-measure product, you will not be entitled to the refund provided for in this article of the General Conditions.
1.5 You are only responsible of the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning. In any case the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all his parts, fully functional, must include also all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The withdrawal is applied to the Product in its entirety. In this sense it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
1.6 In the event that the withdrawal has not been exercised in compliance with the provisions of the applicable legislation, it will not result in termination of the contract and, by consequence, won’t create any right of reimbursement. Within 5 (five) days from the reception of the Product Ilcar will communicate to you that it will reject the withdrawal request. In case the Product already arrived back to Ilcar, it will stay to Ilcar for your disposal for the pick-up that will have to be done on charge and under your responsibility.
1.7 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from a manipulation of the good different from the one necessary to establish the nature, the features and functioning of the Product, the amount of the refund will be decreased by a value equal to this decrease in value. Within 5 (five) working days from the reception of the Product Ilcar will communicate to you the consequent reduced amount of the refund, and in case the refund has already been done Ilcar will also communicate to you the bank details for the payment to be done by you due to the reduction of the value of the Product.
1.8 In case the right of withdrawal cannot be applied, using one of the legal hypotheses, you will be specifically and expressly informed in the Product Sheet and, in any case, during the buying process, before you can proceed with the transmission of the order. According to the article 59 of the Italian Consumer Code, you cannot use the right of withdrawal as it is excluded, moreover, when the sale is about a tailored Product or when the product is clearly personalized and/or when the sale is about sealed Products opened after the delivery that cannot be returned due to hygienic or health-related reasons.